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Delivery & Returns Policy

Delivery Policy

We do not deliver with hiab or crane offloading. Bulk bag and poly bag deliveries will be made by a kerbside tail-lift lorry to put the pallet as near as possible to where you need it. The ground and road need to be flat, level and solid to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may only be left on the roadside at the drivers discretion if he deems it safe to do so.

It is the customers responsibility to ensure that there is someone is available at the property to receive the items on the date of delivery. We try where possible to contact you one hour before the delivery is due however this isn't guaranteed and can depend on the drivers schedule. Any failed deliveries due to unsuitable delivery conditions are the customers responsibility, if the items ordered require re-delivery due to no one being available to sign for the goods, this cost must be paid by the customer. Re-delivery typically costs £15 + VAT per pallet of goods however this can vary depending on area.

Orders must be placed by (12am) midday otherwise the order will not be processed until the next working day. We also offer a Saturday A.M. delivery (for orders placed up to before midday Friday) for a surcharge of £40 dependant on the area. This saves you the inconvenience of having to take time off work. Weekday deliveries are made between 8am & 6pm. Delivery dates are usually adhered to however please be aware that this is NOT guaranteed, but 98% of orders are delivered on the day that was requested. The hauliers can experience problems on the roads due to unforeseen circumstances which can result in delays.

We use a national courier service to deliver. Deliveries are made during the hours of 8am to 6pm on Weekdays, although you choose the delivery date, this can not be guaranteed. We attempt to ensure timely deliveries however these can be affected by conditions outside of our control, for example unforeseen issues on the road or bad weather conditions.

Please note we are unable to provide delivery times.

Delivery costs are based on your specific postcode, and in order to qualify for a free delivery a minimum order of 25 or 50 poly bags or a bulk bag is required. All deliveries are on a 48 hour delivery time period. For example if you place an order before 1pm on Monday it will normally be delivered by 6pm on the following Wednesday. Weekends excluded.

Delivery

We do not deliver by crane or hiab. We deliver with a kerbside tail lift lorry only.

All deliveries are made on a tail lift lorry and lowered to the ground. A manual pallet truck is then used to manoeuvre the pallet into position.

Our Couriers deliver between the hours of 8am and 6pm, you can request a telephone call 1 hour before in the special instructions box on the checkout page.

The ground and road need to be flat, level and solid tarmac or concrete to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may be left on the roadside only if it's safe to do so.

The road must be wide enough for a lorry to fit down, usually wider and larger than a dustbin lorry. If your access is restricted, please could contact our office.

Please make sure that there are no overhead obstructions, such as overhanging trees or cables. Also please inform us of any height restrictions on the delivery route as this could prevent delivery.

We cannot deliver onto sloping ground, as the tail lift must be able to lay flat on the ground.

If you have large quantities that you would like to order please email us at enquiries@thepebblemill.co.uk for a delivery quotation and bulk rate price.

Returns policy

How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email enquiries@thepebblemill.co.uk to request a refund and we will assign you a tracking number. Please note that for non-faulty items the carriage cost must be paid for by the customer for both returning the goods as well as the outgoing charge, this amount will be deducted from your refund.

2. Items are to be returned item to:
ResinDrives.co.uk

Unit 1, South Bradford Trading Estate,

Brighouse Road,

Bradford,

BD12 0NQ

3. Include in your package a signed letter stating the reason for your return and the original invoice.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange unless are deemed to be not fit for purpose. This will be decided by The Pebble Mill upon receipt of the goods.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Installation

The customer is fully responsible for any installation of the products they purchase.
 

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